The StudioRTA Online Customer Response Card

We thank you for purchasing a fine Studio RTA product. Please fill out this online questionnaire so we can continue to serve you better now and in the future. Your comments DO make a difference to us and we want you to be totally satisfied with the product you purchased.

First Name

Last Name

Address

Suite/Apt

City

State

Postal Code

() -
Phone Number

Age

Item Purchased

Model #

1. Did you plan to purchase this item before entering the store?

2. Do you own other Studio RTA products?

3. What two reasons did you base your purchase of a Studio RTA product?

	Style/Appearance		Recommendation
	Quality/Durability		10 Year Warranty
	Good Value		Brand Reputation
	Advertising/Promotion		Special Sale Price
	Special Product Features		Special Product Assortment
	Previous Studio RTA Purchase

4. Retailer name which product was purchased?

5. Is the product what you expected?

6. Was everything in the box?

7. How would you rate the ease of assembly?


Very Satisfied	Satisfied	Dissatisfied	Very Dissatisfied

8. Were the instructions easy to follow and clear?


Very Satisfied	Satisfied	Dissatisfied	Very Dissatisfied

9. Did you use our "800" Product Support line?

10. Were we able to satisfy your problem immediately?

11. Did you have to leave a voice mail and wait for a response?

12. If you left a voicemail, how long was the response time for someone to return your call?


N/A	1 Hour	6 Hours	24 Hours	Never
	Within

13. Did you find our Product Support Service helpful?


N/A	Very Satisfied	Satisfied	Dissatisfied	Very Dissatisfied

14. Do you remember the Technicians name?

15. How would you rate the Technician's Ability/Knowledge?


N/A	Very Qualified	Satisfactory	Dissatisfied	Needs Training

16. How would you rate the technician's overall attitude?


N/A	Very Satisfied	Satisfied	Dissatisfied	Very Dissatisfied

17. How would you rate your overall experience with Studio RTA?


Very Satisfied	Satisfied	Dissatisfied	Very Dissatisfied

18. Would you purchase another Studio RTA product?

19. Comments:

Thank you for taking the time to complete this questionnaire, your comments will not go unnoticed.